Cookie and Privacy Policy

1. Introduction

1.1 In this policy, “we”, “us”, “our” refer to Alcester Locks Ltd and “you” and “your” refer to our customers.
1.2 We are committed to protect the private data we receive and store from you and respect your rights under the General Data Protection Regulation.
1.3 This policy applies when we receive your data and we are acting as “data controller” and when we process it and we are acting as “data processor”.
1.4 For more information about us and how you can contact us, please see Section 10. 
1.5 Credit: This document was created using a template from the Master Locksmiths Association that is made available to members only.

2. Origin of our data

2.1 We only collect information directly from our customers (you) for schedule and financial purposes, before a job (when the customer gets in contact with us), or at the end of a job, when details such as name and address are requested to create a VAT invoice.

3. Processing your data

3.1 In this section we explain how we use your personal data.
3.2 Your data will be used as correspondence data. Alcester Locks may contact you by e-mailing
or calling to give you updates on the service required or to send you a written quote. The
legal basis of processing the correspondence data is the legitimate interest to perform a
service, requested by you from us.
3.3 Your data will be used as transaction data and it may be used for financial records such as
VAT invoices and it will be kept for 6 years. The legal basis of this processing are the “legal
obligations” to which Alcester Locks Ltd is subject.

4. Sharing your details

4.1 Alcester Locks Ltd will not rent or sell your personal data to a third party. If we work with partners or contractors, they may have access to your personal data but only to the extent needed to do their job for us, this will be limited to contact information in any event. We will disclose your information to a third party such as the police, if required to do so by law.

5. Storing your data

5.1 This section explains how we store your private data and for how long.
5.2 Your private data may be printed and secured in our locked filing cabinet. The cabinets are placed in a locked office at the company’s trading premises that is secured by a monitored alarm and CCTV system. We store our correspondence/schedule data for 6 years for the legitimate purpose of retaining details of the jobs which our company completes in the event that our company becomes the subject of legal proceedings. We store our invoices for 6 years for the legitimate legal purpose of keeping records under our legal obligations as referred to in section 3 (3.3) above. 
5.3 Your private data may be stored electronically on our servers that are based in the UK. Our computers are protected by password and anti-virus program, and they can only be accessed by our staff members and any authorised third party for the legitimate purposes of the business.

6. Deleting your data

6.1 This section explains how we delete/destroy your data once is no longer needed. For more details about the length of time we store your data please see Section 3 (3.3) and 5 (5.2).
6.2 Once your private data is no longer relevant/needed Alcester Locks Ltd will permanently delete the electronic files.
6.3 Once your private data is no longer relevant/needed Alcester Locks Ltd will destroy the documents in compliance with the provisions of the GDPR.

7. Data breaches

7.1 Alcester Locks Ltd has standard procedures to protect your details against data breaches such as passwords for electronic files, that are periodically changed, alarms and secure filing cabinets for physical documents. For more details on how we securely store your documents please see section 5.
7.2 We back-up your data by creating an electronic copy of each document that is securely stored on our server based in the UK, that is protected by password and anti-virus program.
7.3 Alcester Locks Ltd understands the legal requirement to report a data breach to ICO (Information Commissioner's Office) in maximum 72h hours from the event. We also commit to inform every person that has been affected by the data breach.

8. Amendments

8.1 We may update this policy in order to improve our data management.
8.2 We will notify you of any significant changes to this policy.

9. Your rights (GDPR rights of the natural person)

9.1 This section explains the rights, you have, as a data subject, in relation to your personal information.
9.2 To be informed about how, why and on what basis that information is processed.
9.3 To obtain confirmation that your information is being processed and to obtain access to it and certain other information, by making a subject access request— your request will be answered in maximum 7 days.
9.4 To have data corrected if it is inaccurate or incomplete.
9.5 To have data erased if it is no longer necessary for the purpose for which it was originally collected/processed, or if there are no overriding legitimate grounds for the processing (the right to be forgotten).
9.6 To restrict the processing of personal information where the accuracy of the information is contested, or the processing is unlawful (but you do not want the data to be erased), or where the employer no longer needs the personal information, but you require the data to establish, exercise or defend a legal claim.
9.7 To restrict the processing of personal information temporarily where you do not think it is accurate (and the employer is verifying whether it is accurate), or where you have objected to the processing (and the employer is considering whether the organisation’s legitimate grounds override your interests).
9.8 If you wish to exercise any of the rights in paragraphs, please contact the data protection officer on

10. Alcester Locks Ltd details

10.1 We are registered in the UK under registration number 3870173 and our registered office is at 
Brunswick House, Birmingham Road, Redditch, B97 6DY

10.2 You can contact us:
a) by post to the address of our trading premises at Unit 12, 34 Tything Road, Alcester, B49 6ES.
b) by e-mail to
c) by telephone 01789 762450

Policy Dated 22/5/2018

telephone: 01789 762450 • email:
Alcester Locks, Unit 12, 34 Tything Road, Alcester, B49 6ES

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